Blue Lotus Designs adheres to the JAA Jewellery Industry Code of Conduct.

We pride ourselves on integrity and professionalism, and at all times abide by all Federal, State and local laws and regulations applicable to the jewellery industry.

Blue Lotus Designs takes the rights and obligations under consurmer guarantees seriously.

Please contact Georgina Lindstrom if you believe that one of Blue Lotus Designs have not met consumer guarantees. These can be found on the ACCC website.

Blue Lotus Designs is unable to accept returns on custom made jewellery.

All other returns will be accepted if in accordance with the ACCC consumer rights and guarantees.

We reserve the right to refuse a free repair, replacement or refund if you misused the product in a way that contributed to the problem.

We are not required to accept a refund if you have simply changed your mind.

Due to the labor intensive nature of this work, there is a minimum budget of $850 for custom commissions.

Once design, stones and materials have been agreed a 50% deposit is required to book and reserve a commission in the Blue Lotus Designs production schedule.

Custom commissions come with a design consultation and renderings.

The typical lead time is 10 weeks.

Large scale and more intricate commissions take longer.

Blue Lotus Designs understand the sentimental and personal value of your gemstones, and we treat every piece entrusted to us with the utmost care and professionalism.

While we take every precaution to handle your stones safely, natural gemstones can carry hidden flaws or weaknesses that are not visible on inspection. Because we cannot know the full history or condition of each stone, we cannot accept responsibility for any damage that may occur during setting, resetting, or repair.

Our commitment is to treat your stones with respect and skill, but by entrusting us with them, you acknowledge the inherent risks involved in working with natural materials.

If your gemstones hold significant financial or sentimental value, we encourage you to speak with your insurer about extending your policy to cover them while they are in our care. This ensures peace of mind and protection for your treasured pieces throughout the design or repair process.

Blue Lotus Designs provides proof of purchase for everything we sell.

We provide a digital receipt for all purchases.

Please retain your proof of purchase.

Please note that some countries impose restrictions on imported goods or require the payment of customs duties, VAT, or import fees. These charges are the responsibility of the customer.

We also advise contacting your local customs or excise authority prior to placing your order to confirm any applicable fees or restrictions.

All purchases made directly through the Blue Lotus Designs Au website incur a flat-rate shipping fee, shipped Express Post across Australia.

Custom-made designs are shipped free via Express Post.

Insurance is available upon request and can be arranged prior to dispatch for added peace of mind.

Insurance is available upon request and can be arranged prior to dispatch for added peace of mind.

A valuation certificate is a document that provides a detailed description and a value judgement of a jewellery item.

The value is a judgement based on current market conditions. The different markets the valuation is prepared in reference to can vary significantly and this is taken into account when the valuation is produced.

There is no legal obligation for a jeweller to give you a valuation certificate when you buy an item. However, if you would like a valuation, Blue Lotus Designs can provide one. We charge a fee to cover the cost of producing the valuation certificate.

It is important to know that jewellery valuations do need updating. It is therefore recommended that items of jewellery be valued approximately every two years.